Total Health Care

Patient Safety

Speak Up

When we seek medical care, we put our trust in health care professionals to make us better. Yet, we know that “to err is human” and mistakes happen. With a high number of injuries and deaths due to medical mistakes, improved patient safety has become a focus of the industry. Each one of us can make health care safer.

Total Health Care is committed to improving health care for our members. As an organization, Total Health Care:

• Contracts with providers that have a shown commitment to quality

• Provides educational materials

• Promotes safe practices

• Encourages our doctors and members to engage in activities that promote better health

As a patient, you play a role in making health care safer for you.

We want you to “SPEAK UP” and be active and informed in your health care choices. 

Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body and you have a right to know.

Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right health care professionals. Don’t assume anything.

Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.

Ask a trusted family member or friend to be your advocate.

Know what medications you take and why you take them. Medication errors are the most common health care mistakes.

Use a hospital, clinic, surgery center, or other type of health care organization that has undergone a rigorous on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided.

Participate in all decisions about your treatment. You are the center of the health care team.


Note: “SPEAK UP” is sponsored by the Joint Commission on Accreditation of Healthcare Organizations. March 2002.