Not sure if you need to go to the emergency room? Need Medical Advice?


The Nurse Hotline is available to give you around-the-clock medical information and advice.  A nurse can recommend if an appointment with your doctor, urgent care clinic, or if the emergency room is the better place for treatment.


Avoid long wait times in the ER by calling the Nurse Hotline first.


To find out if you are covered for a specific procedure or service, call Customer Service (800) 826-2862


To speak to a nurse, call (800) 826-2862, extension 4357 (HELP)


Note: If you have a medical emergency, please go to the nearest Emergency Room or dial 911.