Power Outage

July 1, 2021 IMPORTANT MESSAGE- PRIOR AUTHORIZATION/UTILIZATION MANAGEMENT:Total Health Care’s systems have been restored. Requests can be faxed to: Urgent requests: 313.748.1312 Admissions/all others: 313.748.1319 If unable to fax, continue to email authorization requests and clinical information to customerservice@thcmi.com with the subject line “UM Request”.  Emails containing protected health information (PHI) must be sent as secure email.

Member PCP Changes

Members – at this time PCP changes cannot be done through the portal. We are diligently working to get this feature back up in running. In the meantime, please contact customer service at 800-826-2862 x3350 to update your Primary Care Physician.

Auto Insurance Reform FAQ

Questions about the new auto insurance law and how it affects you? Click here for more information.


Like you, all of us at Total Health Care USA are concerned about the COVID-19 Coronavirus. We’re working with physicians and government officials throughout the country to offer our members every resource available to keep them as safe as possible during this difficult time. To that end, Coronavirus testing will be free for all our…

Portal Maintenance

Please be advised that the Total Health Care Portals will be down for system maintenance from Noon on Friday 10/23 until 10pm Sunday 10/25

Beacon Health – Telehealth

Effective immediately Beacon Health has Telehealth available to members with co-pays waived.