Learn more about the cybersecurity incident.

Phone Lines

Currently we are experiencing issues with our phone lines.   While we work to get this fixed quickly, we are available at

Member PCP Changes

Members – at this time PCP changes cannot be done through the portal. We are diligently working to get this feature back up in running. In the meantime, please contact customer service at 800-826-2862 x3350 to update your Primary Care Physician.


Like you, all of us at Total Health Care USA are concerned about the COVID-19 Coronavirus. We’re working with physicians and government officials throughout the country to offer our members every resource available to keep them as safe as possible during this difficult time. To that end, Coronavirus testing will be free for all our…

Portal News

Due to the most recent upgrade of the THC portals, there are changes that may have affected our compatibility with certain web browsers. Please note: Effective Immediately our portals are no longer compatible with the following browser versions due to security requirements. Internet Explorer 7 thru 10, Safari 1 thru 6, Mozilla Fire Fox 1 thru…

Provider Portal Information

Providers– Eligibility and Benefits are now available in your provider portal.

Portal Maintenance

Please be advised that the Total Health Care Portals will be down for system maintenance from Noon on Friday 10/23 until 10pm Sunday 10/25

Provider Announcement

Please be advised that the Provider Meeting scheduled for March 25th is being POSTPONED.

Portal Maintenance

Please be advised that our Portal’s will be down starting Thursday (8/8/2019) at 8:30pm and will not be back up until Friday (8/9/2019) at 12:00pm