Cybersecurity

Learn more about the cybersecurity incident.

Power Outage

July 1, 2021 IMPORTANT MESSAGE- PRIOR AUTHORIZATION/UTILIZATION MANAGEMENT:Total Health Care’s systems have been restored. Requests can be faxed to: Urgent requests: 313.748.1312 Admissions/all others: 313.748.1319 If unable to fax, continue to email authorization requests and clinical information to customerservice@thcmi.com with the subject line “UM Request”.  Emails containing protected health information (PHI) must be sent as secure email.

Member PCP Changes

Members – at this time PCP changes cannot be done through the portal. We are diligently working to get this feature back up in running. In the meantime, please contact customer service at 800-826-2862 x3350 to update your Primary Care Physician.

COVID-19

Like you, all of us at Total Health Care USA are concerned about the COVID-19 Coronavirus. We’re working with physicians and government officials throughout the country to offer our members every resource available to keep them as safe as possible during this difficult time. To that end, Coronavirus testing will be free for all our…

Portal News

Due to the most recent upgrade of the THC portals, there are changes that may have affected our compatibility with certain web browsers. Please note: Effective Immediately our portals are no longer compatible with the following browser versions due to security requirements. Internet Explorer 7 thru 10, Safari 1 thru 6, Mozilla Fire Fox 1 thru…

Provider Portal Information

Providers– Eligibility and Benefits are now available in your provider portal.

Portal Maintenance

Please be advised that the Total Health Care Portals will be down for system maintenance from Noon on Friday 10/23 until 10pm Sunday 10/25

Provider Announcement

Please be advised that the Provider Meeting scheduled for March 25th is being POSTPONED.

Portal Maintenance

Please be advised that our Portal’s will be down starting Thursday (8/8/2019) at 8:30pm and will not be back up until Friday (8/9/2019) at 12:00pm